Refund policy

Under the planned pay-per-result tariff, URLs without an observed search result at the report deadline have their held tokens returned automatically. A search-result check is not an authoritative index record.

The proposed pay-per-submission tariff charges for processing regardless of the search-result outcome. It does not guarantee or request search-engine indexing. Current paid task availability is shown in the task form and published in the live product catalog.

Token top-ups are one-time Stripe payments. A purchase is refundable only in the case of a duplicate charge or non-delivery (payment succeeded but tokens were not credited due to a system error on our end) — contact support within 7 days of the transaction.

Search engines control their own crawling and indexing decisions. Our page fetches and search-result observations cannot guarantee indexing. We do not refund purchased-but-unspent tokens or reverse the result-based token settlement due to changes in a search engine's own algorithms.

For help with a refund or billing question, contact support using the Support page or email support@rankmeoff.com.